Customer Service Manager
Total Transportation and Distribution/ Westset is currently seeking a Customer Service Manager with prior experience in the 3PL industry. Within this position we are looking for a leader that can lead and motivate a team to ensure they are giving the best customer service possible. As well as maintain customer satisfaction by providing problem-solving resources and managing staff. This position is critical to the retention and attraction of clients.
As a member of our Receiving team, this role will plan, organize and monitor the receiving, storage and distribution of items received ensuring a smooth and consistent operation.
CUSTOMER SERVICE REPRESENTATIVE
Our Customer Service Representative are the direct link to our customers. They will interact directly with our customers to provide information in response to transportation inquiries regarding shipping, receiving and services.
3PL ACCOUNT REPRESENTATIVE
Our Account Representatives are the direct link to our customers. They will interact directly with our customers to provide information in response to inquires regarding products, shipping/ receiving and services.
We are looking for experienced dispatchers to be part of a diverse team of professionals committed to providing exceptional customer service. Dispatchers will communicate work assignments and will be responsible to monitor and verify the successful completion of each assignment.
DRIVE FOR TOTAL
Providing damage free, on time delivery coupled with a professional experience for our customers is what Total Transportation and Distribution is all about. Our drivers and independent contractors are the best in the LTL industry with the skills to work as an individual or part of a team to meet the level of satisfaction that our customers have come to know us by.