GENERAL RULES TARIFF TTD 100

NAMING

RULES, REGULATIONS, RATES AND

CHARGES FOR ACCESSORIAL SERVICES

EFFECTIVE: August 1, 2013

REVISION EFFECTIVE DATE: September 1, 2016

Except in instances where this Rules Circular is subject to a continuing transportation contract, carrier reserves the right to modify this Rules Circular at any time without prior notice. A current version of the Rules Circular will be available on our website at www.ttdwest.com

TTD 100

TABLE OF CONTENTS

Subject Item Page
Application of Rates 1 4
Courtesy Discount Provision 2 4
Currency and Payment of Charges 3 4-5
Default Payment Terms 4 5
Definitions 5 5-7
Driver Signature 6 7
Duel Identification 7 7
Exclusive use of Trailer 8 7
Foreign Tariffs 9 7
Freight Classification 10 8
Guarantee of Charges 11 8
Governing Publications 12 9
Impractical Operations 13 9
Inspection of Freight 14 9
Liability and Released Value 15 9-10
Off Bill Incentives 16 10
Offset of Freight Charges 17 10
Pallet Exchange 18 10
Precedence of Rates 19 10-11
Rate Quotes 20 11
Shipper Load and Count 21 11
Substituted Service 22 11
Weight 23 11-12
Weight and Class Verifications 24 12
Beyond Charges 25 12
Billing Administration 26 12
Blind Shipment Request 27 13
Collection Delivery Shipments 28 13
Detention 29 13-14
Document Copies 30 14
Expedited Service 31 14-15
Extra Labor 32 15-16
Fuel Surcharge 33 16-17
Hazardous Materials 34 18
Inside Delivery 35 19
Liftgate/ Railgate 36 19
Lumper Service 37 19-20
Non Business Hours 38 20
Non-commercial Access 39 20
Notification Prior to Delivery of Shipments 40 20
Pallet Jack 41 20
Reconsignment or Diversion 42 21
Redelivery 43 21
Residential Pick-up or Delivery 44 21-22
Sorting or Segregating 45 22
Storage 46 22
Stop Off in Route 47 22
Trade Show or Convention Pick-up or Delivery Service 48 22
Truck Ordered not Used 49 22
Truckload Shipments 50 23
Weekend or Holiday Pick-Up or Delivery Service (Sat) 51 23
Weight in Calculation of Pallet Rates 52 23

RULES AND REGULATIONS

Application of Rates Item 1
Unless specifically otherwise stated in the contract or rate schedules, the maximum weight category allowed for discount reductions will be the 10M weight line. Unless otherwise stated in the pricing agreement, discounts do not apply to tariff minimums. When rates are published on a per mile basis and no minimum charge is stated, the minimum charge will be as outlined in TTD 100.
Courtesy Discount Provision Item 2
LTL shipments tendered to carrier without a signed pricing agreement shall be rated at a minimum weight of 2000#, the actual class using Total Transportation & Distribution’s, Inc., current base (Czar Lite 2004), and a 40% discount.  Discounted rate will be subject to the tariff minimum. TL shipments tendered to carrier without a signed pricing agreement shall be rated based on applicable rates outlined in TTD 100.
Currency and Payment of Charges Item 3
All rates, charges, or other amounts published in this tariff are stated in U.S. currency and all charges are payable in U.S. currency.  Credit card payments will be subject to an additional fee. Carrier shall submit an invoice to the specified party in accordance with the terms on the original bill of lading. Payment terms extended are “net 15 days” on all invoices. Failure to remit payment within terms may result in all future transportation charges to be collected at the time shipments are picked up or delivered (in accordance with the original bill of lading terms).Freight invoices not paid within 15 days are subject to forfeiture of discounts and/or quoted rates and will be rated at full class based on the current tariff in effect and actual class.  Invoices will also be subject to a service charge of 1 and ½ % per month.  In the event carrier deems it necessary to retain the services of legal counsel and/or a collection agency to collect any outstanding indebtedness, responsible paying party (shipper/consignee/broker) shall pay attorneys’ fees in the amount of $300.00 or 25%, whichever is greater.  All disputes of any kind that may require litigation between Total Transportation & Distribution, Inc  as plaintiff and/or as defendant to transportation issues will be held in Los Angeles County, California and the prevailing party will be entitled to reasonable legal fees.THIRD PARTY BILLING: Carrier does not employ property brokers or other intermediaries as its agents for the solicitation of shipments or the collection of freight charges. Carrier will invoice the shipper’s broker, bank or other agent for freight charges. Carrier reserves the right to bill and collect freight from the shipper on prepaid shipments or the consignee on collect shipments in the event full payment of the freight charges is not received pursuant to the third party billing. A shipment in which charges are to be paid by a party other than the consignor or consignee will be accepted provided recourse to the consignor is preserved with the carrier picking the shipment up at origin. The consignor and consignee guarantee to pay the charges if the third party fails to do so in the time allotted under the applicable credit regulations. Any such shipment will not be accepted if the consignor executes a non-recourse provision of the bill of lading.PRIORITY OF FREIGHT CHARGE OBLIGATION: When arrangements are made with intermediaries for transportation services provided by carrier and the intermediary in turn bills the shipper or beneficial owner of the goods for the freight charges inclusive of carrier’s rates, the following rules shall apply:

  1. The intermediary will segregate money due owing to carrier from other accounts.
  2. Intermediary will pay carrier without offset from funds received and shall not comingle, pledge, encumber or hypothecate funds received by it intended for payment of freight charges to carrier.
  3. When the arranger of transportation is a carrier or freight forwarder, a constructive interline trust shall apply.
  4. When the arranger of transportation is a property broker, the regulation set forth at 49 C.F.R §371 shall apply and monies received by the broker shall be segregated from its other assets and liabilities.
  5. In no event shall accounts receivable pledge or encumber by any intermediary be inclusive of freight charges billed by it to the extent those freight charges are due and owing to carrier.

Carrier preserves recourse for payment of all freight charges to the consignor, unless Section 7 of the STBOL is signed, and the consignee unless prior notice is given that the consignee is not to be responsible for freight charges in accordance with Section 7 of the STBOL.

 

Default Payment Terms Item 4
When consignor fails to state the freight terms in writing on the bill of lading or the freight terms are unclear on the bill of lading, the shipment will move as prepaid and all applicable charges will be borne by the consignor.
Definitions Item 5
ACCESSORIAL RATES & CHARGES:  Additional fees assessed on a shipment due to additional services requested by the shipper, consignee, or third party. Services are beyond the normal services included in the carrier’s gross price. Unless prior arrangements have been approved by the carrier, these additional fees are the responsibility of the party paying as stated on the original bill of lading. Upon request, carrier will make every effort to contact payer of freight charges that accessorial services is being performed. Lack of notification will not relieve the responsibility of the payer for accessorial charges. If an accessorial charge is the result of multiple deliveries, carrier will pro-rate accessorial charge based on piece count or weight.BUSINESS DAY OR BUSINESS HOURS: Except as otherwise provided in individual items of this tariff, the term “Business Day” or “Business Hours” is defined as the time during which operations are generally conducted by the carrier. (8 a.m. to 5 p.m.).  The following are excluded:  Saturday, Sunday, or Holidays.BILL TO:  A person or entity affiliated designated on the bill of lading as responsible for paying the freight charges but who is affiliated with either the shipper or consignee.CIRCUITOUS MILEAGE: The difference between mileage inclusive of all stops and the direct miles from origin to destination exclusive of stops.DENSITY: Pounds per cubic foot calculated by dividing the weight by the length (feet) multiplied by the width (feet) multiplied by the height (feet) of the article. A vertical dimension of not less than 8 feet shall be used in determining the cube of any unit on top of which other freight cannot be loaded because of: the nature of the article, packaging or lack of packaging, instructions by shipper, or pyramided or rounded off surfaces. A width of an article equal to or greater than 5 feet will be computed as having a width of 8 feet.

DISCOUNT: Negotiated percentage reduction from line haul charge.

FAK (FREIGHT ALL KINDS): The shipper must identify the specific commodity of product on the bill of lading for all transportation moving under FAK or Freight All Kinds rates. If the shipper fails to identify the specific commodity or products, carrier will not be liable for any damages to or destruction of the product or commodity resulting from it being on the same trailer with other freight that is either incompatible or is prohibited by federal, state, or local laws and regulations.

HOLIDAYS:  New Year’s Eve, New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, President’s Day, Christmas Eve, Christmas Day or any other day generally observed as a holiday by the carrier at the point where the service is performed. If a holiday falls on Saturday or Sunday, carrier reserves the right to extend holiday definition to either Friday or Monday.

LTL: (Less than truckload) any one shipment that occupies 24 feet or less of the trailer and/or weighs 10,000# or less.

MINIMUM CHARGE: The lowest charges that can be applied for line haul charges for a shipment. It is not subject to further discounts or reductions.

NORMAL BUSINESS HOURS:  Defined as 8:00am to 5:00pm PST.

PAYMENT TERMS: Prepaid designates shipper is responsible for payment of freight charges; Collect designates consignee is responsible for payment of freight charges. Payment terms will be changed from prepaid to collect if the “Bill To” be an affiliate of the consignee or from collect to prepaid if the “Bill To” and shipper are affiliated.

RATE QUOTE:  A price quotation derived from a non-contractual tariff, scale or pricing document.  Rate quotations may change on a daily basis due to balance, carrier need, or other freight characteristics.   Rate quotations are valid for a period of 30 days on LTL shipments and 10 days on TL shipments.  Liability is limited to $.50 per lb.

SHIPMENT:  An order of freight received from one shipper at one location and time, for one consignee at one destination and time, covered by one bill of lading whose weight includes all packaging, wrapping, and pallets used.

TL (Truckload) : Any one shipment that occupies more than 24 linear feet of the trailer and/or weighs more than 10,000#. The maximum weight allowed per dry van is 45,000# (40,000# when a liftgate is required) and must fit within 48 linear feet of trailer.

THIRD PARTY:  A person or entity designated on the bill of lading as responsible for paying the freight charges but who is neither the shipper or affiliate of the shipper nor the consignee or an affiliate with the consignee.

 

Driver Signature Item 6
The signature of a carrier’s freight driver/sales representative on any bill of lading other than carrier’s bill of lading will act only to acknowledge the receipt of freight as described on the document. This signature will not acknowledge agreement to any terms and conditions of carriage and/ or liability conditions that may also appear on the document.
Duel Indemnification Item 7
CARRIER shall indemnify and save harmless COMPANY from any and all liabilities, judgments and expenses resulting from any death, damage, loss or destruction to persons or property arising out of the performance of this agreement caused by a breach of Carrier’s obligations hereunder or by the negligence of COMPANY, its agents, employees or representatives. COMPANY shall indemnify and save harmless CARRIER from any and all liabilities, judgments and expenses resulting from any death, damage, loss or destruction to persons or property arising out of the performance of this agreement caused by a breach of Company’s obligations hereunder or by the negligence of COMPANY, its agents, employees or representatives.
Exclusive use of Trailer/Truck Item 8
No shipment is entitled to the exclusive use of the trailer/truck unless arrangements and price have been agreed to by carrier and paying party prior to shipment. In all other instances, carrier has control of the trailer/truck with the unrestricted right to: select the trailer/truck for transportation, transfer the shipment from one trailer/truck to another, load other freight on the same trailer/truck as the shipment, or remove locks or seals applied.
Foreign Tariffs Item 9
Base rating tariffs not published by Total Transportation & Distribution, Inc are defined as foreign tariffs. When a foreign tariff is used as the base for rating, a customer’s freight bill and the origin or destination zip code is not identified and included within the foreign tariff, the rating of the shipment will be accomplished using the current version of TTD 596.
Foreign Tariffs Item 10
All less than truckload shipments tendered to the carrier that are to be rated based on the NMFC classification guide must conform to the following density guidelines:

Pounds per cubic foot

Classification

Less than 1 pcf

Class 400

1 but less than 2 pcf

Class 300

2 but less than 4 pcf

Class 250

4 but less than 6 pcf

Class 150

6 but less than 8 pcf

Class 125

8 but less than 10 pcf

Class 100

10 but less than 12 pcf

Class 92.5

12 but less than 15 pcf

Class 85

15 but less than 22.5 pcf

Class 70

22.5 but less than 30 pcf

Class 65

30 but less than 35 pcf

Class 60

35 but less than pcf

Class 55

50 pcf or greater

Class50

Unless otherwise stated in the pricing agreement, FAK (freight all kinds) rating will not apply on empty containers, poison, explosives, machinery, displays, exhibits, show, convention, or promotional material. It will not apply on shipments originating at or destined to an exhibit/ convention center.

Unless otherwise stated in the pricing agreement, FAK (freight all kinds) rated shipments must comply with the density listed above.

 

Guarantee of Charges Item 11
When instructions are received by a carrier to pick-up a shipment at a point or site other than that at which such instructions are issued, and when charges on the shipment are to be prepaid, such shipment will be accepted only when the party issuing the instructions for pick-up guarantees the freight charges on the bill of lading.A shipment on which charges are to be paid by a party other than the shipper or consignee will be accepted provided that the shipper has established credit with the carrier picking up the shipment at origin and guarantees to pay the charges if the third party fails to do so.Freight charges must be prepaid on all shipments consigned to trade shows, traveling shows, conventions, exhibits, military, or government offices.
Governing Publications Item 12
Except as specifically otherwise provided, the following describes tariffs, supplements, and successive issues shall govern.

  • Hazardous Materials Regulations     CFR Title 49
  • Rand McNally HGB 100 Series- Practical Miles
  • National Five-Digit United States Zip Code Post Office Directory
  • National Motor Freight Classification NMF 100

 

Impractical Operations Item 13
Pick-up or delivery service will not be performed by the carrier at any site from or to which it is impractical to operate vehicles because of:

  • The condition of the roads, streets, driveways, alleys or approaches thereto.
  • Inadequate loading or unloading facilities.
  • Riots, acts of God, the public enemy, the authority of law, the existence of violence or such possible disturbances as tending to create reasonable apprehension of danger to person or property.
  • Ferries

 

Inspection of Freight Item 14
All shipments handled by Total Transportation & Distribution, Inc., are subject to inspection at any time, for any reason. By tendering the shipment to us, you consent to such inspections and agree that Total Transportation & Distribution, Inc. will not be held liable for any loss, damage, action, or event arising out of such inspection. An inspection may result in the correction to the freight invoice including but not limited to: density, space, or classification.
Liability and Released Value Item 15
Articles tendered with an invoice Value exceeding $5.00 per pound will be considered to be of extraordinary value. Shipments inadvertently accepted with an extraordinary value shall be considered released at $5.00 per pound subject to a maximum of $100,000 per trailer load. In the event of loss of and/or damage to any shipment, carrier’s liability will not exceed $5.00 per pound subject to a maximum of $100,000 per trailer load. The exception is uncrated machinery which will be subject to a maximum liability of $.10 per pound and spot quoted shipments that will be limited to $.50 per pound. When the rates provided in this tariff or tariffs governed by this tariff are applied on commodities as listed in the NMF 100 are subject to released or actual value conditions, the released or actual value provided in the NMF 100 for the commodity shall be used for the purpose of settling loss and damage claims, however, in any event, not to exceed the actual value of the commodity.  Shipments of used machinery (including reconditioned items) automobile parts/body parts, electrical equipment) including computers and parts thereof, or household goods will be accepted as follows:

  1. Class 100:  Released value not exceeding 10 cents per lb.,
  2. Class 125:  Released value exceeding 10 cents but not exceeding 20 cents per lb.;
  3. Class 150:  Released value exceeding 20 cents but not exceeding 50 cents per lb.;
  4. Class 200:  Released value exceeding 50 cents but not exceeding $2.00 per lb. and
  5. Class 300: Released value exceeding $2.00 but not exceeding $5.00 per lb.

Claims for concealed damages must be submitted to carrier within forty-eight (48) hours of delivery.

 

Off Bill Incentives Item 16
Any refund, volume incentive refund, loading allowance or off bill discount offered by Total Transportation & Distribution, Inc., must comply with the Provisions of the ICC Termination Act of 1995, section 13708 – Billing and Collecting Practices.
Offset of Freight Charges Item 17
Paying party is prohibited from offsetting payment of carrier’s transportation charges for loss or damage claims.
Pallet Exchange Item 18
Total Transportation & Distribution, Inc. does not participate in pallet exchange programs. Any request or provisions noted on the bill of lading requesting the return of shipping devices shall be deemed for informational purposes only and it will not be binding upon the carrier to accomplish or comply with such request or provisions to complete the contract of carriage of the shipment.
Precedence of Rates Item 19
THIRD PARTY SHIPMENTSThis section applies when the bill of lading indicated a party other than shipper, consignee, or shipper or consignee’s freight payment processor as the payer of the freight charges. A pricing program published for the account of the third party payer will take precedence over all other pricing programs. All third party shipments must be prepaid. When the bill of lading shows freight terms as prepaid and instruction for third party billing and the third party payer is the same as the consignee or consignee’s freight payment processor, the terms will be changed to collect, billing the consignee or consignee’s freight payment processor.OUTBOUND PREPAID SHIPMENTSA pricing program published for the account of the shipper will take precedence over all other pricing programs.OUTBOUND COLLECT SHIPMENTS

An inbound collect pricing program published for the account of the consignee will take precedence over all other pricing programs.

If there is no inbound collect pricing program published for the account of the consignee, the outbound pricing program published for the account of the shipper will apply unless the shipper’s pricing program does not apply on outbound collect shipments.

INBOUND COLLECT SHIPMENTS

The inbound collect pricing program published for the account of the consignee will take precedence over all other pricing programs. If there is no inbound collect pricing program published for the account of the consignee, the outbound pricing program published for the account of the shipper will apply unless the shipper’s pricing program does not apply on outbound collect shipments.

 

Rate Quotes Item 20
  1. Quoted rates take precedence over any contract rate currently on file. Quoted rates are based on those facts concerning the shipment which are made known to the carrier. It must be disclosed to carrier if shipment is destined to a prison, hospital, school, institution, or any other non-industrial building. The quote will be deemed invalid in the event of nondisclosure.
  2. A quote number will be provided for quoted rates. Quote numbers must be shown on the original bill of lading. Rate adjustments due to a missing quote number will be assessed a $10.00 per shipment re-bill charge,
  3. Carrier liability on quoted shipments is limited to a maximum of $.50 per pound.
  4. Rate quotes received via the website are an estimate of the current published tariff. Such estimates are determined utilizing the variables entered. They are furnished as a convenience to the shipping public and represent nothing more than an approximation of freight charges which is not binding on either the carrier or the shipper.

Quoted amounts may be revised in the event the actual shipment characteristics vary from the shipment characteristics disclosed at time of quote. If additional services are required by carrier, applicable accessorial charges will be added to the quoted amount.   Quoted rates expire 30 days from creation date.

 

Shipper Load and Count Item 21
Unless otherwise noted by contract, carrier accepts all truckload shipments on a shipper load and count basis, and as such, is not responsible for overages, shortages, or damage. Carrier will not be responsible for shortage on shipments which are banded, strapped, netted, shrink-wrapped or otherwise secured to bins, pallets, platforms or skids when such securing materials is found to be intact at the time of unloading by consignee. Carrier will only be responsible for the number of binds, pallets, platforms or skids on such shipments.
Substituted Service Item 22
For its operating convenience, carrier reserves the right to hire other carriers to provide all or part of given movements. Carrier agrees to protect the rates set forth herein when substituted services are provided and warrants that all terms, conditions, duties, and obligations owed to shipper will be provided.
Weight (Gross Weights and Dunnage) Item 23
Unless otherwise provided, charges shall be computed on actual gross weights including the weight of any pallets, platforms, racks, skids, or other materials constituting a shipping carrier, container, or package. All weights shown on the bill of lading shall be deemed to be product weights unless shipper specifically designates the weight of the shipping carrier, container, or package.If carrier is assessed a fine or penalty by a regulatory agency for an overweight vehicle and the vehicle is overweight due to the shipper listing an incorrect (low) weight on the bill of lading, the amount of the fine or penalty will be charged to the shipper in addition to all other applicable charges.
Weight and Class Verifications Item 24
At its sole discretion, carrier may choose to re-weigh or re-classify shipments in its custody. If an error in weight or class is determined, carrier will correct the billed weight and class accordingly. The corrected weight and class will be used to assess proper freight charges. A weight verification document will be available upon request.  A re-weigh fee of $25.00 will be applicable.Any bill of lading received by Total Transportation & Distribution, Inc., without a weight will be weighed at our location and a service charge of $25.00 per shipment will be applicable.Extreme Length:  $75.00 per shipment when containing any shipment unit or piece with a dimension of 12 feet or greater in length.

ACCESSORIAL SERVICES

Beyond Charges (BYD) Item 25
Shipments picked up or delivered to destinations not listed with Total Transportations Points List will be subject to a beyond charge based on carrier’s determination of the best practice for said pick-up or delivery.Beyond charge will be subject to a minimum of $500.00 and a maximum of $7500.00. The points listed below are for convenience of reference. It is not stated as a complete list. Beyond charges are the responsibilities of the paying party as noted on the original bill of lading.Fresno CA, 93611San Luis Obispo CA, 93401Barstow CA, 92311Indio CA, 92201

Calexico, 92231

All other Central and Northern California points not listed

 

Billing Administration Item 26
A change in freight payment terms will be permitted upon receipt of a corrected bill of lading or other written instructions from the shipper prior to delivery of freight. Once freight had been delivered, authorization will be required from the party assuming responsibility for payment. The charge for this service is $15.00 for each time a correction is made. Reversal of freight charges will not be allowed after payment had been received based on the terms of the original bill of lading. Carrier will invoice the shipper’s bank or other agent for freight charges, but carrier reserves the right to bill and collect freight charges from the shipper and consignee in the event full payment of freight charges is not received pursuant to third party billing.
Blind Shipment Request (BLD) Item 27
A blind shipment occurs when a third party controls the movement of the freight but does not want either the shipper or consignee to know the name of the other. The following conditions must be met:

  1. The shipment must be prepaid and request must be made prior to pick-up.
  2. The service request must be made in writing to the carrier.
  3. Total Transportation & Distribution, Inc will not ensure the confidentiality of the transaction.
  4. When this service is requested, an additional fee of $25.00 per shipment will be incurred.
  5. Shipment cannot be hazardous.

 

Collection Delivery Shipments (C.O.D.) Item 28
Collect on delivery shipments will be accepted subject to the following provisions and charges:

  1. Shipments tendered for COD must be clearly stamped, typed or written with the word “COD” on the original bill of lading.
  2. Carrier will not accept shipments with a value of more than $25,000. If shipment is inadvertently accepted for an amount higher, it will be returned to shipper. If carrier inadvertently accepts COD shipment with an amount higher than $25,000, carrier’s liability, if any, will not exceed $25,000.
  3. Acceptable forms of payment are bank cashier’s check, bank certified check, money order or personal check of the consignee. Failure of shipper to specify the method of payment would make all of the above acceptable forms of payment. All checks and money orders are to be made payable to the shipper. The carrier will accept checks and money orders as the agent of the shipper. In such case, the carrier’s responsibility is limited to the exercise of due care and diligence in forwarding such checks and money orders to shipper.
  4. The charge for this service is 5% of the C.O.D. amount subject to a minimum of $35.00 and a maximum of $500.00.

 

Detention (DET) Item 29
Carrier’s line haul charges include a reasonable amount of time to accomplish the pick-up and/or delivery of a shipment. When the time required exceeds the standard free time, additional charges will apply. Detention charges are the responsibility of the paying party as noted on the original bill of lading.With Power UnitUpon arrival of truck, fifteen (15) minutes of free time is allowed for LTL shipments and one (1) hour of free time is allowed for TL shipments. The additional charge once free time is exceeded is $75.00 for the first hour and $18.75 for each 15 minute increment or part thereof. The maximum will be $700 per 24 hour period. All time calculations will be based on a 24 hour day, 7 day per week, inclusive of holidays and weekends. Time shall end upon completion of loading and acceptance by the driver of a signed bill of lading or upon completion of unloading and acceptance by the driver of a signed delivery receipt.Without Power Unit Dry Van: $60.00 per 24 hour period. Carrier responsibility for safeguarding shipments loaded into spotted trailers shall begin when possession thereof is taken by the carrier.

Carrier responsibility for safeguarding shipments unloaded from spotted trailers shall cease when the trailer is spotted at or on the site designed by the consignee. Nothing in this item shall require the carrier to pick-up or deliver spotted trailers at hours other than carrier’s normal business hours.

Document Copies (COP) Item 30
Shipper may access carrier’s website and retrieve necessary documents at no charge. When a request is made to supply a copy of a proof of delivery or bill of lading for a shipment, a service fee of $7.50 per document will be assessed. Under no circumstances will carrier provide an original bill of lading or delivery receipt.
Expedited Service (GUA) (TAR) (TBN) (GAD) Item 31
Total Transportation & Distribution, Inc., offers a No Fine Print Guarantee Service. You can receive a quote for this service and schedule your pick-up by dialing our Pricing Department at 1-562-361-1205. Our guarantee service program assures you that your time-sensitive shipment will reach its destination at the agreed upon time or the line haul portion (net of fuel surcharge or any applicable accessorial charges) of your shipment is free.  Carrier is provided a 10 minute grace period on all Guaranteed Services.

TARGET DATE DELIVERY SERVICE (TAR)Total Transportation & Distribution, Inc., guarantees Target Date delivery prior to 5 P.M. local time between all service points within Southern California as listed in the Total Transportation & Transit Schedule.  On-time delivery is determined by the service standard in effect between such points (described by zip or postal code) at the time of shipment. The shipper must clearly and legibly write or mark Target Date Guarantee on the bill of lading, and notify the pick-up driver at time of pick-up request. The fee for this added service will be a 20% premium added to the payer’s normally discounted rate or $25.00, whichever is greater and will be shown on the invoice as a separate line item. If the shipment is delayed due to causes beyond the control of Total Transportation, including but not limited to: acts of God; acts or omissions of public authority; riots, strikes or labor disputes; government regulations, orders or requirements; severe weather or other natural disasters that disrupt ground transportation networks; act or omission by shipper, consignee or owner of goods, the Target Date Guarantee service fee will be removed.All other applicable charges will be due. Total Transportation & Distribution’s liability for an on-schedule delivery failure shall be limited to the cancellation of the Target Date Guarantee service fee as provided herein and Total Transportation & Distribution, Inc. shall not be liable for any consequential, incidental, special, punitive, economic or similar damages of any kind or nature. The Target Date Guarantee will not apply on residential, COD, self-storage warehouses, traveling shows or convention centers, appointment or notify deliveries.

GUARANTEED APPOINTMENT DELIVERY SERVICE (GAD) provides scheduling the appointment and delivery between the hours of 8:00 AM and 5:00 PM local time, Monday – Friday (excluding holidays) between all service points in Southern California as listed in the Total Transportation & Distribution transit schedule.

The shipper must clearly and legibly write or mark Guaranteed Appointment Delivery on the bill of lading and notify Customer Service at the time of scheduling the pick-up. When carrier is notified in advance, carrier will make every effort to pre-appoint shipment within standard transit. The additional charge for this service will be 25% of rate subject to a minimum of $35.00. When carrier is not notified in advance, shipment will be held until the following business day in order to make the appointment. This will become the date of pick-up for transit time calculations. Carrier is subject to consignee appointment schedule but will make every effort to secure the first available appointment within standard transit. The additional charge for this service will be 25% of the rate subject to a minimum of $35.00.

If the first available appointment is prior to standard transit but is necessary in order to deliver within a predetermined delivery window or GAD date, shipment will require Expedited service. Carrier will notify shipper of service requirement and expedited price and allow shipper to determine how delivery should be handled.  If shipment is delayed due to causes beyond the control of Total Transportation, including but not limited to: acts of God; acts or omissions of public authority; riots, strikes or labor disputes; government regulations, orders or requirements; severe weather or other natural disasters that disrupt ground transportation networks; act or omission by shipper, consignee or owner of goods, the Guaranteed Appointment service fee will be removed. All other applicable charges will be due. Total Transportation & Distribution’s liability for an on-schedule delivery failure shall be limited to the cancellation of the Guarantee Appointment Delivery service fee as provided herein and Total Transportation & Distribution shall not be liable for any consequential, incidental, special, punitive, economic or similar damages of any kind or nature.   Carrier is provided a 10 minute grace period on all Guaranteed Services.

The Guaranteed Appointment Delivery will not apply on residential, COD, self-storage warehouses, traveling shows, convention centers or other noncommercial/limited access points.

Limitations on Services Offered Under Item 31

Total Transportation & Distribution shall not be liable for any failure to perform its EXPEDITED SERVICE (GUA) (TAR) (TBN) (GAD), TARGET DATE DELIVERY SERVICE and GUARANTEED APPOINTMENT DEIVERY SERVICE (GAD) or for loss, damage or delay to any of the goods described in the Bill of Lading when delay is caused by an act of God, public enemies, riots, strikes, other work stoppage or labor unrest, a defect or inherent vice in the goods, acts of public authorities, authority of laws, quarantines, civil commotion or hazardous incidents, a state of war, compliance with laws, government regulations, order or requirements, and act or omission of shipper, consignee or owner of goods, traffic due to accidents, or any cause beyond the control of Total Transportation & Distribution.

 

Extra Labor Item 32
Rates referencing this Tariff are based on Truck and Driver ONLY. Whenever additional help is required to load, unload, guard, or protect shipments, or flag traffic because of the size, shape, weight, or location of shipments, such help, when requested by the shipper or consignee, will be provided at the rates in this Item. At each location where extra labor is used, the charge therefore will be as follows:DAYS – HOURS:  CHARGE PER MAN PER HOUR OR FRACTION THEREOF, MINIMUM CHARGE PER MANMonday through Friday (Except Legal Holidays) 8:00 A.M. through 5:00 P.M.$ 60 00$150.00

Monday through Friday (Except Legal Holidays) 5:00 P.M. through 8:00 A.M.

$ 85.00

$150.00

Weekends & Legal Holidays

$ 85.00

$250.00

Time shall be computed from the time the extra labor arrives at the place of pick-up or delivery and shall continue until loading or unloading is completed. This charge will be in addition to all other charges and will be assessed against the consignor if the extra labor is used for loading and against the consignee if the extra labor is used for unloading. Extra labor will NOT be furnished unless requested by consignor or consignee. The provisions of this Item do NOT obligate the carrier to furnish extra labor if such labor is not available at the point of loading or unloading.

 

Fuel Surcharge (FSC, FUE) Item 33
The fuel surcharge is adjusted on Tuesday and is based on the US Department of Energy’s California Average Diesel Fuel Index in effect.  Fuel surcharge is applicable on net pick-up and delivery charges only.  LTL is defined as any one shipment that occupies 24 feet or less of trailer space and/or weighs 10,000# or less. Shipment weighing 10,001# and or 24 feet of trailer space or more will be subject to truckload fuel rate.When the DOE fuel index exceeds $6.149 per gallon, the fuel surcharge continues to increase 0.5% for every ten-cent increase in average fuel price. The DOE California average is available by dialing the DOE Hotline (202-586-6966, extension1) any day of the week. The DOE California average can also be found on the DOE website. Go to www.eia.doe.gov, and then click the link for On-Highway Retail Diesel Prices.

LTL Fuel Surcharge

From:

To:

From:

To:

$1.05

$1.15

4.50%

$3.65

$3.75

17.50%

$1.15

$1.25

5.00%

$3.75

$3.85

18.00%

$1.25

$1.35

5.50%

$3.85

$3.95

18.50%

$1.35

$1.45

6.00%

$3.95

$4.05

19.00%

$1.45

$1.55

6.50%

$4.05

$4.15

19.50%

$1.55

$1.65

7.00%

$4.15

$4.25

20.00%

$1.65

$1.75

7.50%

$4.25

$4.35

20.50%

$1.75

$1.85

8.00%

$4.35

$4.45

21.00%

$1.85

$1.95

8.50%

$4.45

$4.55

21.50%

$1.95

$2.05

9.00%

$4.55

$4.65

22.00%

$2.05

$2.15

9.50%

$4.65

$4.75

22.50%

$2.15

$2.25

10.00%

$4.75

$4.85

23.00%

$2.25

$2.35

10.50%

$4.85

$4.95

23.50%

$2.35

$2.45

11.00%

$4.95

$5.05

24.00%

$2.45

$2.55

11.50%

$5.05

$5.15

24.50%

$2.55

$2.65

12.00%

$5.15

$5.25

25.00%

$2.65

$2.75

12.50%

$5.25

$5.35

25.50%

$2.75

$2.85

13.00%

$5.35

$5.45

26.00%

$2.85

$2.95

13.50%

$5.45

$5.55

26.50%

$2.95

$3.05

14.00%

$5.55

$5.65

27.00%

$3.05

$3.15

14.50%

$5.65

$5.75

27.50%

$3.15

$3.25

15.00%

$5.75

$5.85

28.00%

$3.25

$3.35

15.50%

$5.85

$5.95

28.50%

$3.35

$3.45

16.00%

$5.95

$6.05

29.00%

$3.45

$3.55

16.50%

$6.05

$6.15

29.50%

$3.55

$3.65

17.00%

 

Truckload Fuel Surcharge

From

To

Surcharge Per Mile

From

To

Surcharge Per Mile

$1.20

$1.25

$0.20

$3.06

$3.11

$0.51

$1.26

$1.31

$0.21

$3.12

$3.17

$0.52

$1.32

$1.37

$0.22

$3.18

$3.23

$0.53

$1.38

$1.43

$0.23

$3.24

$3.29

$0.54

$1.44

$1.49

$0.24

$3.30

$3.35

$0.55

$1.50

$1.55

$0.25

$3.36

$3.41

$0.56

$1.56

$1.61

$0.26

$3.42

$3.47

$0.57

$1.62

$1.67

$0.27

$3.48

$3.53

$0.58

$1.68

$1.73

$0.28

$3.54

$3.59

$0.59

$1.74

$1.79

$0.29

$3.60

$3.65

$0.60

$1.80

$1.85

$0.30

$3.66

$3.71

$0.61

$1.86

$1.91

$0.31

$3.72

$3.77

$0.62

$1.92

$1.97

$0.32

$3.82

$3.87

$0.64

$1.98

$2.03

$0.33

$3.92

$3.97

$0.65

$2.04

$2.09

$0.34

$4.02

$4.07

$0.67

$2.10

$2.15

$0.35

$4.12

$4.17

$0.69

$2.16

$2.21

$0.36

$4.22

$4.27

$0.70

$2.22

$2.27

$0.37

$4.32

$4.37

$0.72

$2.28

$2.33

$0.38

$4.42

$4.47

$0.74

$2.34

$2.39

$0.39

$4.52

$4.57

$0.75

$2.40

$2.45

$0.40

$4.62

$4.67

$0.77

$4.46

$2.51

$0.41

$4.72

$4.77

$0.79

$2.52

$2.57

$0.42

$4.82

$4.87

$0.80

$2.58

$2.63

$0.43

$4.92

$4.97

$0.82

$2.64

$2.69

$0.44

$5.02

$5.07

$0.84

$2.70

$2.75

$0.45

$5.12

$5.17

$0.85

$2.76

$2.81

$0.46

$5.22

$5.27

$0.87

$2.82

$2.87

$0.47

$5.32

$5.37

$0.89

$2.88

$2.93

$0.48

$5.42

$5.47

$0.90

$2.94

$2.99

$0.49

$5.52

$5.57

$0.92

$3.00

$3.05

$0.50

$5.62

$5.67

$0.94

 

Hazardous Materials (HAZ) Item 34

Limited service at this time. Please call for more details.

LTL Surcharge: $.50 per CWT, Minimum $24.00 Maximum $350.00

TL Surcharge: $350.00

Carrier may transport shipments of Hazardous Materials in accordance with the transportation requirements of the U.S. Dept. of Transportation. As used herein, Hazardous materials are defined under Title 49 CFR. Poison/Toxic Inhalation Hazards (PIH/TIH all Zones), and/or Poison/Toxic goods, and DOT classifies “UN2672 Ammonia Solution” commodities- full or empty, require special handling and approval for acceptance. These shipments Must be quoted prior to transportation. Should a shipment be inadvertently accepted by carrier without a quote on file, the shipment will be rated based on the following:

  • 2000# minimum weight for poison commodity
  • Poisonous Gases (Inhalation Hazard) – N M F C 85900 Sub 1-3
  • Poisonous or Toxic Materials – N M F C 45615 sub 1-14

FAK provisions outlined in contractual pricing agreements will not apply on poisonous Gases or Materials unless otherwise agreed to. Normal transit schedule does not apply to Poisonous Gases or Materials. Organic peroxide will be rated as temperature control, team, and truckload service.

Total Transportation & Distribution does not transport the following hazardous classes or divisions:

Explosives (Class 1), Radioactive (Class 7), Hazardous Waste (all Classes), Biohazards (Etiologic agents/Infectious Substances) (Class 6.2) or Carbon Black and its derivatives.

When special permits and/or safety permits are required by various Federal, State, or regulatory agencies for the transportation of specific hazardous materials, said permits will be purchased by the carrier and collected from the shipper. The purchase cost of the permit plus a service charge of $50 per permit for each state and/or municipality for which the permit is required will be assessed to the shipment.

Any notation on the shipper’s bill of lading which in any way limits or denies the carrier access to the vehicle in which the shipment is loaded, shall cause shipment to be classified as Exclusive Use with all rules for Exclusive Use applied.

Shipper is responsible for payment of all costs associated with the clean-up of their material when such clean-up is the result of shipper’s negligence.

Further, any and all liability for damages resulting from the hazardous material shall be borne by the shipper. The shipper shall be charged for all costs and damages, direct or indirect, resulting from the release, for any reason, of any undisclosed hazardous material or any undisclosed hazardous substances contained in used packaging tendered by shipper as being “empty”.

 

Inside Delivery (INS) Item 35
A $45.00 minimum charge and a maximum charge of $500.00 will be applicable when carrier may have to move all or part of shipments from or to positions beyond the point directly accessible or immediately adjacent (within 30 feet) of the trailer, and a driver is required to take freight off the trailer and deliver it inside a structure or building on the same level and within 30 feet of the trailer.Any shipment requiring delivery inside a multiple level structure or building or more than 30 feet from the trailer, will be billed an additional charge based on the individual requirements.   Any shipment weighing more than 2000 lbs. requires a call for a rate quote on the Inside Delivery fee.

  1. Service will be provided to floors above or below the level accessible to Carrier’s trailer or vehicle only when elevator or escalator service is available and labor, when necessary to operate same, is provided without cost to Carrier.
  2. Charges apply wherever and whenever the service is performed.

This service is available when Carrier’s operating conditions permit.

These charges are the responsibility of the paying party as noted on the original bill of lading. This charge does not include any detention incurred by Carrier. This rule does not obligate the Carrier to provide this service if driver deems the area unsafe or transit.

Liftgate (LFT) / Railgate Item 36
This charge is applicable when liftgate equipment is required for delivery or pick-up. The charges outlined in this item do not apply when Total Transportation & Distribution does not have suitable vehicles equipped and such devices and operators available. At its option, Total Transportation & Distribution will rent liftgate equipment or outsource the liftgate service and adjust the liftgate surcharge to equal the total cost to Total Transportation.The charges for this service will be the responsibility of the paying party listed on the bill of lading. If Total Transportation & Distribution has equipment and operators available, the following charge of a minimum of $25.00 liftgate and a maximum of $120.00 will be assessed. Railgate minimum is $50 and maximum $200. Truckload shipments requiring specialized equipment such as pups, straight trucks, or city trucks outside of a 100-mile radius of Los Angeles, CA must be quoted. If a shipment is accepted without a quote on file, carrier will rate based on individual requirements.

Lumper Service Item 37
When carrier is required to acquire or utilize any outside service, commonly known as “lumper service” to load and/or unload freight from and/or to the carrier’s vehicle, the carrier will not absorb any charges or fees accompanied with acquiring or utilizing said outside service. The carrier will be reimbursed for any expenses, charges or fees assessed by said outside service. When delivering multiple shipments to a consignee requiring the use of a lumper service, charges will apply to each shipment plus 10%.All charges in this item will be in addition to all other lawful charges and will be assessed against the payor of the freight charges unless payment has been guaranteed to the satisfaction of the carrier by the consignor, consignee or a third party.  Requests for copies of lumper receipts will be subject to a $15.00 administrative charge.  This charge does not include any applicable charges for inside delivery or detention.  All charges outlined in this item are the responsibility of the paying party as listed on the original bill of lading
Non Business Hours (NBH) Item 38
Shipments requiring pick-up and/or delivery Monday through Friday after 5:00 p.m. or prior to 8:00 a.m. will be considered an after business hour shipment and incur an additional minimum service charge of $200.00 per shipment.
Non Commercial Access (NCM) (TWK) Item 39
When an LTL pick-up or delivery service is provided at schools, churches, camps, country clubs, estates, farms, mini-storage warehouse, rectories, convents, military bases, carnivals, fairs, nursing homes, hospitals, hotels, docks, piers, wharfs, construction or utility sites, mines, quarries, prisons, or other such places where access is limited or a loading/unloading dock is not available an additional charge of a minimum of $35.00 and a maximum of $350.00 will apply. Truckload shipments will be subject to a surcharge of $350.00.This fee will also apply when a security check is necessary to load or unload freight. Pick-ups or deliveries requiring a TWIK card will be subject to an additional charge of $25.00.
Notification Prior to Delivery of Shipments (NOT) Item 40
The charge for this service is $25.00 per shipment. This charge only applies on LTL shipments. When notification prior to delivery is requested in any of the formats below, the charge for notification will be the responsibility of the party responsible for all other freight charges.

  • Bill of lading or any other shipping order bears notation requesting carrier to notify consignee prior to delivery
  • In the event delivery requires special handling instruction
  • A delivery appointment is required
  • It becomes known to carrier from another source, either verbal or written, that consignee requires notification.

Driver Notify (DCL)

In the event a driver is required to call in route to a delivery, an additional charge of $9.50 will be applicable. When Driver Notify is requested on the Bill of Lading or any other shipping order, or it becomes known to carrier from another source, verbal or written, the charge will be the responsibility of the paying party on the original bill of lading.

 

Pallet Jack (PJK) Item 41
If a pallet jack is required at time of delivery or pick-up and the carrier is responsible for providing the pallet jack, an applicable charge of $10.00 per pallet jack will be assessed. This charge is the responsibility of the paying party as noted on the original bill of lading.
Reconsignment or Diversion Item 42
A request for a reconsignment or diversion of a shipment will be subject to the following definitions, conditions, and charges.Definitions:

  • A change in the name of the shipper, consignee, or rightful owner of the shipment.
  • A change in place of delivery.
  • Refused shipments being returned to the original shipper.

Conditions:

  • A request for re-consignment or return to shipper must be made in writing or confirmed in writing.
  • The carrier must be satisfied that the party making the request has the authority to do so.
  • Total Transportation & Distribution will make a diligent effort to execute the request but will not be responsible if such service is not completed.
  • Only entire shipments, not portions of shipments, may be re-consigned.

Charges:

  • LTL: Applicable LTL rates for lane of movement plus $15.00 administrative fee.
  • TL: If returned to point of origin or re-consigned to lane where no rate is established, the rate will be subject to a minimum charge of the original truckload plus $1.75 per mile to return to the Mira Loma Terminal.
  • New rate will be based on mileage from Mira Loma Terminal to new destination.

 

Redelivery Item 43
When a shipment is tendered for delivery and through no fault of the carrier such delivery cannot be accomplished, the following charges will be applicable for each time the carrier returns to effect delivery of the shipment. These charges will be the responsibility of the paying party stated on the original bill of lading.LTL: Applicable LTL rate for lane movement plus $20.00 administrative fee.TL: The rate will be subject to a minimum charge of the original truckload plus $1.75per mile to return to the Mira Loma Terminal.Customers requesting drop and hook deliveries are responsible for unloading inbound loaded equipment within 12 hours. If empty equipment is not available for carrier recovery within 12 hours and carrier attempts to pick-up, a trailer pick-up charge will apply, based on $1.75 a mile with a minimum of $250.00. If equipment is not available within 24 hours a fee of  $60.00 a day will apply

 

Residential Pick-up or Delivery (RES) Item 44
The additional charge will be a minimum of $35.00 and a maximum of $350.00 calculated at .05 cents per lb. The charges provided in this item apply separately for pick-up and separately for delivery and are in addition to all other lawful charges. Standard transit does not apply to residential shipments.The term private residence includes apartment, churches, day cares, camps, farms, public storage facilities, private homes, businesses operated out of private residences, and other such locations not generally recognized as commercial locations.
Sorting or Segregating (SOR) Item 45
Loading or unloading service does not include assembling, packing, unpacking, dismantling, inspecting, sorting or segregating freight. This charge is applicable when the driver is required to remove freight from the incoming pallet and sort product onto one or more separate pallets by mark, brand, sizes, flavors, or other distinguishing characteristics. This charge is also applicable when the driver is required to assist to the loading or unloading of freight without use of the customer’s handling equipment. This charge does not include any applicable charges for detention. The applicable charge for LTL or TL shipments for this service is subject to a minimum of $75.00 per shipment for the first 30 minutes and $18.75 for each additional 15 minute increments.  Maximum charge per shipment: None
Storage (STO) Item 46
Storage charges on freight awaiting line haul transportation will begin at 7 A.M. the first business day after freight is received by the carrier. Storage charges on undelivered freight will begin at 7 A.M. the first business day after notice of arrival has been provided. Storage charges will accrue every day thereafter including holidays and weekends.TL:          Dry Van: $100.00 per 24 hour period.LTL:        $50.00 per day with a maximum of 6 pallets
Stop Off in Route (SO#) Item 47
Truckload shipments requiring delivery at multiple locations will incur an additional charge of $125.00 per stop.   Total Transportation & Distribution does not allow stop off pick-up or deliveries on LTL rated shipments
Trade Show or Convention Pick-up or Delivery Service (SHO) Item 48
Shipments destined to a convention, exhibition site, or show site will be subject to a surcharge charge of $100.00 and must be prepaid. If the original bill of lading indicates the terms are collect, carrier reserves the right to change the terms to prepaid. Shipments picking up or destined to a convention, exhibition, or show site must be quoted or under contract prior to shipment.If carrier inadvertently accepts a shipment destined to a convention, exhibition or show site, shipment will be rated at carrier’s discretion. Any surcharge or rate does not include any applicable charges associated with detention, loading or unloading.
Truck Ordered not Used (TRK) Item 49
This charge is applicable when equipment is ordered and cancelled after the unit has been dispatched. The charge is $1.75 per mile from last destination to designated pick-up subject to a minimum of $45.50 per unit for LTL shipments and $250.00 for Truck Load shipments.
Truckload Shipments Item 50
EQUIPMENT POSITIONING (REP)In the event that the shipper or consignee requires the movement of trailing equipment precipitating a “bobtail”, a charge of $1.75 per mile subject to a minimum of $70.00 will apply plus applicable fuel surcharge. If a customer requires pick-up at a location in which a unit is not currently available, a repositioning charge of $1.75 per mile subject to a minimum of $250 will apply plus applicable fuel surcharge.EXCESSIVE MILEAGE CHARGEWhen carrier by way of freight tender or bill of lading for truckload shipments is required to make stop(s) en route to final destination, mileage calculation will be inclusive of all stops.LAYOVER (LAY)

The following charge will be applicable when carrier is required to layover driver/equipment to make delivery or pick-up: Single driver $350.00, Team $500.00 per 24 hour period.

SHIPPER LOAD AND COUNT

Unless otherwise noted, carrier accepts all truckload shipments on a shipper load and count basis, and as such, is not responsible for overages, shortages, or damage.

TENDERED AS TRUCKLOAD

When a shipment is tendered to carrier as a truckload for service or any other reason, applicable truckload rate will apply and will not alternate with any applicable less than truckload rate. Such shipments will be rated with any accessorial charges pertaining to truckload shipments.

TRAILER SCALE

Any shipment that requires the carrier to weigh the trailer light and heavy will be subject to a charge of $90.00 per scale plus the cost of scale tickets if the scale is within 30 miles. All other requests will be quoted based on distance.

 

WEEKEND OR HOLIDAY PICK-UP OR DELIVERY SERVICE (SAT) Item 51
Shipments requiring pick-up and/or delivery on Saturday, Sunday, or a holiday will incur an additional service delivery charge of 50% of line haul charges or $350 whichever is greater. Contact the Total Transportation & Distribution Pricing Department at 1-562-361-1205 for a quote prior to shipment.
WEIGHT IN THE CALCULATION OF PALLET RATES Item 52
In the absence of a stated maximum weight per pallet in individual contracts of agreements, the maximum weight shall be 1,800 pounds per pallet and may not exceed 40x 48 inches in size and / or 84 inches in height.

  • Shipment must ship and deliver on a stretched wrapped or strapped secured pallet.
  • BOL must contain the number of pallets.
  • Our driver will sign only for the number of pallets, not the number of pieces
  • Pallet may not exceed 40x 48 inches in size and / or 84 inches in height. (Pallets exceeding 40x 48 inches in size and / or 84 inches in height will be charged as two pallets).
  • Pallet may not exceed 1800 lbs. (pallets weighing over 1800 lbs. will be charged as two pallets).
  • Any accessorial services required are not included in this Pallet Rate Program.

 

Contact Details

Address:

9278 Charles Smith Avenue, Rancho Cucamonga CA 91730

Phone No:

888-510-7200

Customer Service Phone No:

562-361-1205

Customer Service:
csr@ttdwest.com
Accounting:
acct@ttdwest.com
General Information:
info@ttdwest.com
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